An automotive parts manufacturer reached out in a panic after their current supplier ran out of TCMT carbide inserts, putting them at risk of halting production for a day and a half. This downtime would have led the customer to an estimated loss of $12,000 in sales.

A Martin sales representative immediately contacted multiple manufacturing suppliers to find an alternative source. The rep located a supplier that had the needed inserts in stock and arranged for next-morning delivery.

The inserts arrived on time, worked seamlessly with their equipment, and prevented any production loss. Martin’s Customer Service team promptly provided a quote for future orders, ensuring there would be no future stock issues. As the manufacturer uses up their current inventory of special-order inserts from a competitor, Martin will take over the business and run tests to further improve tool life, creating even more savings down the line.

Rapid Response to Avoid Downtime: Martin swiftly located and delivered TCMT carbide inserts, preventing the customer’s production loss and avoiding an estimated $12,000 in missed sales.

Reliable Supply Chain Support: Martin’s Customer Service team provided a quote for future orders, ensuring consistent stock availability and minimizing future risk of shortages.

Proactive Long-Term Partnership: Martin will take over the manufacturer’s special-order inserts, running tests to enhance tool life and achieve further cost savings over time.